Privacy policy

At Quilou ("we", "our", "us"), protecting your personal data is a priority. This Privacy Policy explains what information we collect, how we use it, and what your rights are.

1. Data Controller
Quilou
20 Wenlock Road, London, N1 7GU, United Kingdom
Email: contact@quilou.com
Phone: +44 77 82 27 21 09

2. Data We Collect

  • Data you provide: name, email address, postal address, phone number, payment information (processed by our secure payment providers — we never store your card details).
  • Data collected automatically: IP address, browser type, pages visited, time spent on site, via cookies and similar technologies.
  • Order data: purchase history, products viewed, cart contents.

3. Purposes of Processing
We use your data to:

  • Process and deliver your orders
  • Manage customer service and returns
  • Send you marketing communications (only if you've consented — e.g. newsletter sign-up)
  • Improve our website and prevent fraud
  • Comply with our legal and tax obligations

4. Legal Basis
We process your data on the basis of: performance of the sales contract (orders), your consent (newsletter, non-essential cookies), and our legitimate interest (security, site improvement).

5. Data Sharing
We share your data only with:

  • Our e-commerce hosting platform (Shopify Inc.)
  • Our payment providers (e.g. Klarna, card payment processors)
  • Our couriers ([e.g. Royal Mail, DPD, Evri]) for delivery
  • Our analytics and marketing tools, where applicable

We never sell your personal data to third parties.

6. Cookies
Our site uses essential cookies (cart, login) and optional cookies (analytics, marketing) subject to your consent, in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). You can manage your preferences via your browser settings.

7. Data Retention
We retain your data for as long as necessary for the purposes described above, and in accordance with our legal obligations (e.g. accounting requirements).

8. Your Rights (UK GDPR)
You have the right to access, rectify, erase, restrict, object to, and port your data. To exercise these rights, contact us at contact@quilou.com. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.

9. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

10. Changes
This policy may be updated periodically. The date of the last update appears below.

11. Contact Us
Quilou
20 Wenlock Road, London, N1 7GU, United Kingdom
📞 +44 77 82 27 21 09
✉️ contact@quilou.com